1) Enter the portal https://my.algoglobal.net
2) Go to the Funds section, select withdrawals section 3) Click on Transfer, choose your MT5 account (investment account from which you withdraw) to the Fiat account (main portfolio prior to the withdrawal request).
4) Indicate the amount to withdraw and click on Transfer
Once you have selected the fiat destination, you must enter the amount to withdraw, it can be entered manually or you can proportionally choose 25%, 50%, 75% or 100% of the amount available in the Fiat account.
5) Click confirm
By clicking confirm the transfer will be executed. And you can go to the withdraw section.
6) Click on the "withdraw" button
7) Select Coins or StableCoins depending on the cryptocurrency of your choice.
**Remember that it is important that both match
8) Once you made sure to choose the cryptocurrency of your choice, enter the amount to withdraw again and copy your wallet from the preferred exchange (Bitso, Binance, etc.)
9) In comments, enter the concept, performance, accumulated performance, capital, etc.; click on send request; A code will arrive in your email that you must enter and that's it! The withdrawal will have reached our system.
When sending the request, it will ask you for a confirmation code sent to the email and if you have the double security factor activated, it will also ask you to provide it as a double layer of security in your account.
Note: The times to release withdrawal requests once you perform these steps are as follows:
Amounts less than 2,000usd from 24 to 48 hours on business days
Amounts greater than 2,000usd 5 business days.
If you require additional support, do not hesitate to contact us in the help center section or by email: [email protected]