If you are experiencing problems with your withdrawals, here are some of the most common reasons and how to fix them:
- Invalid Wallet: Our system detected an inconsistency in the network or cryptocurrency specified in the Wallet of your request. Please go through your withdrawal process again, making sure you follow all the steps correctly and enter and validate the data carefully.
- It is not possible to withdraw capital: It has been detected that the requested withdrawal amount includes part of the initial capital, without fulfilling the validity of the contract. Make sure your withdrawal request does not touch the capital until the terms of the contract are met.
- Withdrawal Amount Less than 20 USD: Withdrawals must be at least 20 USD. Please adjust your withdrawal request to meet this minimum requirement.
- Blockchain Failure: Occasionally, blockchain failures may occur that affect the confirmation of transactions. If you experience this issue, please wait a while and try your withdrawal again later. If the problem persists, contact our support team.
If you require additional assistance or have any questions, please do not hesitate to contact our support team. We are here to help you.