We know how important it is for you to be able to access your account without any problems, and we are sorry that you are experiencing problems receiving the verification code. Below we explain the possible causes and provide you with recommendations to solve this situation.
Why might I not be receiving the verification code?
There are several reasons why you may not receive the verification code. Often, these are due to external factors or the settings of the device and browser you are using to access our platform. Here are the most common causes:
- Device or Browser Configuration Issues: Your device or browser settings may block certain elements that prevent the code from reaching you. This is common with high privacy settings or restrictions on corporate devices.
- Cache Data and Accumulated Cookies: The browser cache stores temporary information from websites. However, when this accumulates excessively, it can cause operational problems on the platform.
- Unstable Internet Connection: Sometimes a slow or interrupted internet connection can affect the receipt of verification codes as the request may not be completed.
- Mail or Courier Provider Issues: Although rare, there may occasionally be delays in message delivery by mail providers or courier services.
Suggested Solutions
To try to resolve this issue, we recommend following these steps:
- Clearing Browser Cache: We suggest clearing your browser's cache and cookies, as this may resolve display and performance issues. How to do this varies depending on the browser you use; we recommend checking your browser's specific instructions or online for instructions.
- Internet Connection Check: Make sure your internet connection is stable and not experiencing any drops. Sometimes switching to a different Wi-Fi network or resetting your modem can improve connection stability.
- Try from Another Device: If possible, try accessing your account from another device, such as a different phone or computer. This will allow you to check if the issue is related specifically to your current device.
- Check your spam folder: For verification codes sent by email, it is recommended that you check your spam or junk mail folder, as email filters can sometimes send these messages to that folder.
Contact for Additional Support
If after following these steps you continue to experience problems, we invite you to contact us again. We will be happy to provide you with personalized assistance to ensure that you can use our platform without any problems.