It is important to send a selfie holding the ID close to your visible face, this is essential despite not limiting transactions, to validate the proof of life of customers who renew or who are new since the update of this section. We attach a reference image of what the selfie should look like, it must comply with a white background, and not weigh more than 5 megabytes, it must be the same ID document that you uploaded in the verification (1) that of the selfie.
Reference image of the selfie holding the ID to unlock level (2) of verification.
To avoid document rejection, be sure to carefully read the permitted documents and their specifications.
Personal Identification Document: You must present a valid passport, ID card, or driver's license. It is important that the information on these documents matches your user profile. The document must include your full name, issue and expiration dates, your date and place of birth or tax identification number, and your signature. It must be in PDF, PNG, or JPEG format and no larger than 2 megabytes.
Proof of Residence: You can present a utility bill for water, electricity, gas, etc. Please note that internet or telephone bills are not accepted. You can also provide a bank statement no older than three months, in PDF, PNG, or JPEG format and with the institution's logo.
Selfie holding ID : Selfie holding the ID that both are visible and on a white background, should not weigh more than 5 Megabytes.
Important note: When uploading proof of address and ID to our system, please ensure it is in PNG or JPEG format and is less than 2 megabytes in size to ensure a successful upload and avoid any issues.
Completing the KYC process is crucial to ensuring the security and integrity of our platform. By verifying your identity and providing the necessary documentation, we can effectively mitigate risks such as fraud, money laundering, and unauthorized access. Our goal with KYC is to create a safe and secure environment for all our users, where they can conduct financial transactions with confidence knowing that their information and funds are protected.
If you have any questions or require further information, please email us at : [email protected]