Transaction Hash: This unique identifier for your transaction on the blockchain can be found in your transaction details. If you're not sure how to locate it, check your wallet or exchange guide for instructions on how to identify a transaction hash.
Currency and amount: Specify the cryptocurrency used for the deposit and the amount sent.
Destination Wallet – Provide the address of your destination wallet where you sent the funds.
Deposit Confirmation Screenshot – Send a screenshot confirming that you initiated the deposit from your wallet or exchange account.
With this information, our support team can expedite the resolution process and address any issues promptly.
Before contacting support, make sure the quantity sent meets the minimum requirement. Failure to meet this minimum could result in a loss of funds due to user negligence. This requirement is established prior to making the deposit.