However, we know that mistakes can happen when making deposits, especially when you select the right wallet but the wrong cryptocurrency. Below, we explain what to do in such situations and how to avoid problems in the future.
What happens if I use the wrong cryptocurrency for deposit?
Each wallet is configured to receive a specific cryptocurrency. If you send a different cryptocurrency than the one requested, the transaction may not be reflected on the platform automatically and the funds may remain pending on the blockchain network. In many cases, recovery may be complex or even impossible, depending on the network used.
Steps to follow if your deposit has not been reflected:
Verify the transaction in the blockchain explorer:
Check the status of the transaction using the hash (TXID) in the corresponding blockchain explorer.
Confirm that the funds were sent successfully and that the destination wallet matches the address you used.
Processing time:
Transactions sent in incorrect cryptocurrencies may require additional time to be evaluated, as recovery depends on both the wallet provider and the type of cryptocurrency used.
Recommendations for future deposits:
To avoid these inconveniences, follow these recommendations:
- Double check the cryptocurrency and wallet before confirming the transaction. Each wallet is specific to one cryptocurrency. For example, a USDT wallet on the Tron network cannot receive Bitcoin or USDT on the Ethereum network.
- Follow the instructions for the deposit method. Make sure to carefully read the details of each deposit option on our platform. Correct information will allow you to avoid costly mistakes.
- Perform a small test (meeting the minimum amount). If you want to verify the correct operation of a wallet, first make a minimum deposit (20 USDT or more, according to our policies) to confirm that everything is in order.
Conclusion:
Cryptocurrency sending errors can be tricky, but we're here to help you out as much as possible. Make sure to follow the recommendations above to avoid future issues and protect your funds.
While we cannot guarantee the recovery of funds in all cases, we will do our best to assist you.
If you have any questions or need assistance, our support team is available to guide you through every step.